Q: Are your products genuine ?

A:All our products are 100% original world directly from the largest medical distributors, and you feel it from the first shot of juices or from the first tab.


Q: Why do I need to pay by wire transfer in Pakistan or China, if I order your products? Your company is in West Germany?

A: To keep our prices very competitive, we deliver our goods directly from factories in countries where prices are lowest.


F: How to order?

A: All available products are clearly displayed in the online shop of the page. To buy, select the quantity you wish to order, the system will automatically fill in the calculation of total cost + shipping, then send off the contact information and the form. Once you submit the form, you will receive payment information.


Q: What types of shipping it?

A: For each of the different types of shipping we offer. We have available Airmail, Registered Airmail with tracking and shipping.

Q: How much should I pay for shipping?

A: for small orders up to 500 EURO, normal express shipping cost € 50. We offer free shipping on orders above € 501

Q: What payment options are available?

A: There are several payment options available for your convenience.

wire transfer

MoneyGram

Question: Is it necessary ID?

A: Not always. Usually only ID are required when you place an order over € 1,000. However, you can always split an order of more than 1000 € in smaller transfers.




Q: Whom I had the money to do?

A: We will send you an exact name (first name and last name) transferred to agents.


Q: What should I do after I have transferred funds?

A: After you sent the payment of money by get the MTCN (Money Control Number), all of the "station information", including the MTCN is on your bill from you remember him . keep After you SEND to me and confirmation, we will immediately ship your goods.

Q:If I or Moneygram?

A: Try to use wire transfer instead Money Gram to send money.


Q: When products ship after payment?

A: In general, we ship within 4 business days after receipt of payment (except weekends).


Q: When will my products to?

A: After the products we ship, please allow 7-10 working days for arrival (not counting weekends) depending on your location. We ensure that all packages are shipped with maximum discretion and with the utmost care and caution, the specially prepared to minimize the size of the parcel. Express shipping usually ships in fewer than two weeks to your home including our turnaround time to ship them out.


Question: Is there a signature required airmail shipping.?

A: This type of shipping does NOT require signature.


F: When the packages are usually delivered via air mail?

A: Typically 60% of airmail packages arrive under 12 days, while 20 to 30% arrive within 2-3 weeks, and still others show up at around 30 working days.


Q: What happens if an order does not arrive or confiscated?

A: Even if everything with the utmost discretion and care is delivered assure no problems, and there is a very high rate of successful deliveries, there is a possibility of risk with an international shipping options that the duty for a mission the inspection stop. Since the success rate is very high, the deliveries are guaranteed. However, in the unlikely case that if your package is detained by Customs, please note before placing your order, we re-post or DONOT REFUND iin the case of seizure.

Q: I want my home address or a P. O. Box?

A: My opinion is to use home address because POBOX more attention they can get as a home address. If you do not have a clean home address you can use a private mail box (PMB) rent, because writing address will look like home address, or you can rent a mailbox. UPS PO BOX set characters that are in your place at best.

Q: Have people had success with the countries of origin Mail tracking number for packages?

A: Yes. Usually the tracking number to easily track the customer, by sending in their own country

Q: At what point should I be worried if I my order has not arrived?

A: Please give us at least 30 working days (dont count weekends) from time your packages were sent before to an end, to ask.


Q:What is the minimum order quantity is?

A: Minimum order is € 100 + € 50 shipping


Q:What happens when a delay in delivery?

A: In general, we can find out where a particular parcel by a serial number. Remember, at local, national and / or state holidays can slow delivery of mail at certain times of the year (eg Christmas, etc. ..).


Q: What happens in the case of products damaged in transit / shipping? (or other related issues concerning shipping costs)

A: If you receive your package, and you find damaged items or different or fewer items you ordered, please take a few pictures with your camera and send it along via e-mail. We replace only packages that are really looking for before you open and keep the removal of original packaging. If you have unpacked all images will not be considered, so please provide as much documentation as possible to ensure we can ship again and prevent the same problems again by itself.


Q: I ordered products, and select the option with tracking number contain. When I get the tracking number?

A: Please remember to wait 4 days before an application to the tracking number. Also kindly remember that you wait, need 4 working days (not counting weekends) after funds are picked up, at which point you have received an order referral number. If the tracking number must be requested, please be sure to type your query into the "RE" line of the e-mail includes. So remember to include the job referral number in the "RE" line as well as in the text of the e-mail.


Q: I get no response to my e-mails? Or a note on the e-mails

We respond to e-mails as quickly as possible, check your junk / spam folder.